Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the MTN Lucky Pick platform ("Platform"), operated by MTN Eswatini. By registering, logging in, or otherwise using the Platform, you agree to these Terms in full.

These Terms apply to all users including players, visitors, and any person interacting with the Platform in any capacity.

2. About MTN Lucky Pick

MTN Lucky Pick is a mobile-first prediction game platform that allows eligible MTN Eswatini subscribers to:

• Purchase prediction tickets by selecting items from a weekly catalogue
• Win cash prizes based on the number of correct matches
• Manage a digital wallet for deposits, winnings, and withdrawals
• Access the game via a web application or the MTN Lucky Pick Telegram bot

3. Eligibility

3.1 Age Requirement

• You must be 18 years of age or older to participate.
• By using the Platform you confirm that you meet this age requirement.

3.2 Residency & Network

• You must be a resident of Eswatini.
• You must hold a valid MTN Eswatini mobile number (starting with 76 or 78).
• You must have an active MTN Mobile Money (MoMo) account for deposits and withdrawals.

3.3 One Account Per User

Each phone number may only be registered to one account. Creating multiple accounts to circumvent game rules is strictly prohibited.

4. How the Game Works

4.1 Ticket Purchase

• Players select a specified number of items from the weekly catalogue to form a prediction ticket.
• Each ticket has a fixed price displayed at the time of purchase.
• Payment is debited from the player's MTN Lucky Pick wallet.

4.2 Prize Structure

• Prizes are awarded based on the number of correct matches on a ticket.
• The prize structure (e.g. 3 matches = SZL 20, 6 matches = SZL 10,000) is displayed on the Platform and may be updated between rounds.
• Prize amounts are subject to change with prior notice.

4.3 Results

• Official results are published on the Platform at the end of each round.
• Results are final and binding once published.
• Winning amounts are credited automatically to the player's wallet.

5. Wallet, Deposits & Withdrawals

5.1 Deposits

• Funds are deposited into your MTN Lucky Pick wallet via MTN Mobile Money.
• Minimum and maximum deposit limits apply and are displayed in the wallet section.
• Deposits are processed in real time; MoMo transaction charges may apply.

5.2 Withdrawals

• You may withdraw available wallet balances to your registered MTN MoMo account.
• Withdrawal requests are subject to verification and may take up to 24 hours to process.
• Minimum withdrawal amounts apply.

5.3 Refunds

• Ticket purchases are non-refundable once a round has commenced.
• Refunds for technical failures (duplicate charges, system errors) will be investigated and, if confirmed, credited within 5 business days.
• Refund requests must be submitted to support within 7 days of the transaction date.

6. Responsible Gaming

MTN Lucky Pick is committed to promoting responsible gaming. We encourage players to:

• Set personal spending limits before playing.
• Never spend more than they can afford to lose.
• Take breaks and avoid playing under the influence of substances.
• Seek help if gaming becomes a problem (contact the National Problem Gambling Helpline or a recognised counselling service).

We reserve the right to restrict or suspend accounts where problem gaming behaviour is identified, for the protection of the user.

7. Prohibited Conduct

Users may not:

• Use automated bots, scripts, or any software to interact with the Platform.
• Attempt to manipulate game outcomes or exploit technical vulnerabilities.
• Register multiple accounts or share accounts with other persons.
• Engage in money laundering or any other fraudulent financial activity.
• Reverse-engineer, copy, or redistribute any part of the Platform.
• Attempt to gain unauthorised access to other users' accounts or the Platform's backend systems.

Violation of any of the above may result in immediate account suspension, forfeiture of wallet balance, and/or legal action.

8. Account Security

• Authentication is performed via SMS OTP sent to your registered MTN number.
• You are responsible for keeping your OTP codes confidential.
• Never share your OTP with anyone — MTN Lucky Pick support will never ask for your OTP.
• Report any suspected unauthorised account access to support immediately.

9. Intellectual Property

• All content, branding, logos, software, and design elements on the Platform are the property of MTN Eswatini or its licensors.
• You may not reproduce, distribute, or create derivative works without express written permission.

10. Limitation of Liability

To the maximum extent permitted by the laws of Eswatini:

• MTN Lucky Pick is not liable for indirect, incidental, or consequential damages arising from your use of the Platform.
• We are not responsible for losses resulting from network outages, third-party service failures, or user error.
• Our total liability in any circumstance shall not exceed the wallet balance held in your account at the time of the claim.

11. Modifications to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via SMS or in-app notification. Continued use of the Platform after a change is posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Eswatini. Any disputes shall be subject to the exclusive jurisdiction of the courts of Eswatini.

13. Contact Us

For questions, complaints, or support related to these Terms, please contact us:

• Email: [email protected]
• Phone: +268 7820 7540
• Address: MTN Eswatini, Mbabane, Eswatini